Dominic Mensah

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Director Strategic Accounts

Lakeside Software

Member since

06 Mar

Location

London

Bio

Dynamic and results-driven Enterprise Software Sales Executive with over 20 years of experience driving revenue growth and delivering value-driven SaaS solutions to enterprise clients across verticals, including financial services. Adept at new business development, strategic account management, and complex sales cycles, especially in highly-regulated environments — including global banks, insurance companies, and investment firms, ensuring compliance while enabling digital transformation. Proven track record of building long-term partnerships with C-suite stakeholders to drive technological innovation and operational excellence.

Extensive expertise in selling AI-powered and cloud-based solutions to enterprises across industries, including Standard Charter. Deep understanding of pain points for financial services and healthcare organizations related to regulatory compliance, cybersecurity, risk management, and customer experience.

Experience

Director, global strategic accounts

Lakeside Software

Jun 2023 - Present

Lakeside Software empowers organizations to optimize their digital environments where tech downtime can directly impact revenue, compliance, and customer trust. In highly-regulated industries like financial services, government, and healthcare, tech downtime can be catastrophic. Leading enterprises across 30+ countries, including the world’s largest banks and investment firms, trust us to deliver complete visibility into their IT infrastructure, end-user experience, and digital workplace performance - critical capabilities in industries where system reliability and security are paramount. Business outcomes for include: - Optimized hybrid, office or home worker experience - Reduced employee IT downtime; resulting in greater employee productivity - Drives data-supported decisions around time, IT spend, and resources - Removes IT frustration from the employee's work day

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Latest opinions

Compliance, IT resilience, productivity: the case for Digital Employee Experience in finance

In 2025, the UK Treasury Committee revealed that leading banks and building societies experienced more than a month’s worth of IT outages in just two years. These weren’t caused by cyber attacks but by internal system failures, exposing a broader weakness in how the IT organization boosts operational resilience. Despite an abundance of performan...

05 June 2025

What is digital employee experience, and why should financial services care?

I wanted to introduce the community to what Digital Employee Experience (DEX) is and explore how financial organisations are using it to deliver real, measurable results, backed by examples from global banks, investment firms, credit unions, and more. In financial services, where every second counts and margins are razor-thin, operational success d...

22 April 2025

AI-driven end-user monitoring promises significant value for financial businesses' back-office ops

Artificial intelligence is already reshaping the financial sector with 75% of banking, pensions and other financial firms using AI, and another 10% planning to use it over the next three years. According to the second EY European Financial Services AI Survey, a significant 91% of UK financial firms have integrated artificial intelligence into the...

27 March 2025 Outsourcing Banking, Financial Services Operations

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