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Why UK fintechs need to care about the FCA’s Consumer Duty rules

In one of the biggest shake-ups to how fintech firms approach their customer experience (CX) strategies, the U.K.’s Financial Conduct Authority is introducing new Consumer Duty rules that will  come into force at the end of July for a range of existing and new card accounts, bank accounts, consumer credit, and other financial products like mortgag...

08 June 2023 Customer Service 2015-2019-2025