01 Dec 2021
Unsecured systems and processes can be remarkably easy to exploit. Just imagine a banking call centre, where employees process payments on behalf of customers every day. Before the world changed in early 2020, call centre supervisors could control and monitor employee access to customers’ information and money. When that work went remote, supervi...
17 Nov 2021
Globally, there’s been a great deal of media attention on payment scams affecting consumers, and rightly so. In late September of last year, the U.K. Financial Ombudsman Service received more than 5,000 complaints and requests for help with fraud and scams from U.K. consumers, an increase of 66% year-over-year. That same month, UK Finance reported...
12 May 2021
As Open Banking (OB) in the UK prepares to accelerate, have the fears around security and fraud risks gone away? When OB launched to great fanfare in 2017, there were concerns from banks about the security and fraud risks - have these materialised, been mitigated or do they remain, lurking in the shadows? When OB launched in the UK it was meant t...
15 Apr 2021
In the UK, fraud accounts for more than 50% of reported crime; yet less than 1% of police time is spent investigating it. Several weeks ago, I wrote an article about the UK fraud epidemic, based on a BBC article and think tank report. The overall conclusion was that fraud was not being taken seriously by UK government and law enforcement, and tha...