7 16 June 2015 8,476 2 comments
This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor.
Balazs Fejes, Global Head of Banking and Financial Services Industry Business Unit, EPAM talks about how banks are working towards engaging with the entire customer experience to provide a holistic service.
Hitesh Thakkar Technology Evangelist (Financial Technology) at SME - Fintech startups (APAC and Africa)
16 June 2015
Agree with Balazs Fejes views of going where bank customers dwell more - Resturants, malls rather than 'Well designed Physical branch'.
Journey needs to start of dis integration of branches to build low foot print branches - Service points / Meeting points for customers ofcourse technology can be enabler to achieve it.
A Finextra member
17 June 2015
Video Teller Machine equipped mini-branches could be a step into the mentioned direction. You can deploy them quickly in the interest zones such as shopping malls, gas stations etc.
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