2019 marks the 5th edition of the annual Fiserv and Finextra global payments survey. Since the 1st edition in 2015 the change, and the increasing pace and scale of change has been the consistent characteristic of the payments landscape, whether at a central infrastructure level or that of individual providers, all driven by rapidly changing customer expectations.
23 September 2019 1218 downloads
As in previous years, the survey was undertaken online during the summer of 2019, garnering responses from senior executives at banks and financial institutions globally.
The requirement to move money instantly, seamlessly and securely is now clearly understood. The ability of the payments industry, however, to deliver on that expectation is still very much a ‘work in progress’. Increasing the speed of moving money is a marathon, not a sprint and will take some years for the technical challenges and commercial benefits to be comprehensively worked out.
This year we found a strong alignment of views across strategy and opportunities. The findings highlight again the extent to which the payments landscape remains dynamic and will continue to do so for the foreseeable future.
Download the paper to read the results.
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