27 November 2018 755 downloads
Retail banking is currently undergoing a period of unprecedented disruption from a combination of new market entrants (challenger / digital banks and fintechs), demanding tech-savvy customers, regulatory change and the need to focus on cost reduction and efficiency. Additionally, there is a growing customer perception that banks are no longer relevant to their daily lives. This paper, produced by Finextra Research in association with Diebold Nixdorf, identifies the key challenges of a new future-proof strategy for retail banking and provide practical examples of what banks around the world are doing about them. The paper is supported with insights and information obtained at DN’s International Management Seminar 2018 (IMS 2018), held in Lisbon on 8th – 10th October and titled ‘Revitalise Retail Banking Agility - Embrace the Larger Ecosystem’ and contains 13 videos and multiple real cases from leading banks including BBVA and BPI. Drawing on presentations given at Diebold Nixdorf International Management Seminar by a diverse group of top bank executives, the paper explores the following themes:
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