Contact Center Optimization for Financial Services

The Financial Services industry has relied on contact centers for decades—but traditional solutions aren’t keeping up with customer expectations for instant, personal engagement, nor are they able to support greater workforce flexibility. In addition to confronting changing customer demands and agent needs, financial institutions face significant expenditures for traditional contact centers, which often involve multiple third-party vendors with complex licensing models. With Amazon Connect, financial institutions can improve their customer engagement while reducing costs and simplifying their contact center technology stack.