The Reflexis International Branch Banking Employee Survey revealed that banks are still facing challenges born out of the rise of digital banking, namely bank branch scheduling and activity management, and that they’re seeking more modern tools to streamline the process.
The survey, which polled 839 branch employees across eight countries, including the U.S., Canada, UK, France, Germany, Spain, Poland and Italy, sought to understand the hurdles facing branches, including scheduling processes and tools, customer appointment setting and activity management.
As a key example of what we found, astonishingly when asked about the scheduling process, 40% of respondents either called in sick, debated quitting or ultimately did quit their job over scheduling issues. When asked about the time spent managing scheduling 48% of branch managers spent up to 20% of their workweek scheduling branch employees. In addition, there are key pain points identified for employee scheduling preferences, branch activities, communication challenges, and appointment setting issues as well as solutions for these challenges
Download your free copy of the survey white paper below.