Research

White paper: Using social media to define a better customer banking experience

10 Dec 2018  |  1388 downloads

Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years...

White paper: The Innovation Game: Escaping Legacy with New Technology

10 Dec 2018  |  1992 downloads

Banks need to innovate but are held back by layers of legacy technology which inhibits their ability to adapt and evolve. How can they implement c...

The Critical Change You Need to Make to your Customer Engagement Strategy

27 Nov 2018  |  755 downloads

Retail banking is currently undergoing a period of unprecedented disruption from a combination of new market entrants (challenger / digital banks and...

Payments Transformation: Jostling for Position in the New Digital Landscape

24 Oct 2018  |  1521 downloads

The world is moving ever faster. The willingness of consumers and businesses to tolerate any delay or inconvenience is rapidly approaching zero. Finte...

White paper: Direct benefits: How fintechs can leverage open access for payments innovation

25 Apr 2016  |  1150 downloads

A new white paper produced by Finextra and Raphaels Bank explores the changing landscape for access to UK payment systems, and the opportunities and c...