Diebold Nixdorf (NYSE: DBD), a global leader in driving connected commerce for the banking and retail industries, announced today that Fidelity Bank will replace its entire self-service network with DN SeriesTM ATMs, upgrading to the latest technology.
The new Windows® 10 compliant ATMs increase transaction security, enable customers to make larger cash deposits, and deliver both maximum efficiency and reduced transaction costs. This is especially important as more customers rely on ATMs as a source of safe, socially distanced banking services.
Fidelity Bank is implementing DN AllConnect ServicesSM across its entire self-service channel. The comprehensive service provides increased uptime and includes, monitoring and event management, maintenance services, and security and software deployment. Every DN Series installed by Fidelity Bank features Diebold Nixdorf's ActivEdge card reader technology, the industry's most secure card reader with its long-edge design and encrypted moving read head, to supply premium anti-skimming defense for Fidelity Bank customers.
Steve McClure, senior vice president, at Fidelity Bank said: "By upgrading our older ATMs to DN Series, we can provide consumers with many new, self-service banking options and added security features. Diebold Nixdorf remains an essential partner in helping us bring our goals to life as we continue to prioritize branch efficiency and customer experience."
Diebold Nixdorf Advisory Services, a team of experienced banking professionals who help financial institutions develop and implement channel transformation initiatives, partnered with the bank to analyze its network. Advisory Services reviewed Fidelity Bank's branch network and transaction data to assist the bank in decreasing transaction costs. By assessing migration statistics, the team prioritized the busiest branch locations and deployed deposit automation in clusters to keep the user experience in the same area consistent.
Octavio Marquez, senior vice president, Global Banking, at Diebold Nixdorf said: "Our enhanced partnership with Fidelity Bank highlights our commitment to meeting the bank's unique needs by offering solutions tailored for its branch network. DN Series ATMs provide enhanced self-service capabilities, increased security features and, in turn, a more efficient consumer experience."