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UK Treasury Committee asks Barclays to explain customers' struggle in getting emergency loans

It has been reported that customers are experiencing problems applying for Bounce Back Loans from Barclays.

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Rt Hon. Mel Stride MP, Chair of the Treasury Committee, has today written to Matt Hammerstein, Chief Executive of Barclays.
Chair's comments

Commenting on the correspondence, Mr Stride said:

“Many businesses are facing a day to day struggle to survive. The welcome introduction of Bounce Back Loans has enabled cash to get to smaller sized businesses that need it fast.

“Issues that hamper this are very frustrating to customers and may in some cases threaten business survival.

“I raised the problems that some people were having in accessing the Barclays online system with their CEO during our public committee hearing on Monday and was assured then that the system was able to cope well.

“As Barclays customers still seem to be facing issues and new ones may have arisen, I have asked Barclays to explain what is happening, and what it is doing to fix any issues that have arisen.”

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