Digital Insight and PSCU deliver credit card account integration

Known as Card Management Services for Digital Banking, the new service will give consumers a fast and easy way to manage their credit card accounts via web browsers, smartphones and tablets. Mutual customers of Digital Insight and PSCU can offer their consumers the ability to cancel a credit card permanently, report a lost or stolen card and temporarily suspend a card online in a self-service manner. Consumers also can view their credit card accounts and transaction history in real time. All of these new features help reduce the costs associated with credit card fraud and call center inquiries.

Digital Insight and PSCU’s platforms integrate APIs, which allow credit card account and transaction data to flow seamlessly between the two platforms in real time. Digital Insight uses PSCU's Data eXchange middleware for real-time integration. . Over 120 PSCU Owner credit unions have leveraged Data eXchange’s open architecture to provide the functionality and the enhanced service experience that members are demanding. The State Department Federal Credit Union (SDFCU) has been piloting the solution since this spring. Initial reactions from the credit union and its members have been highly positive.

"We are always listening to our members and know that integration is a key component to providing the exceptional experience they want from SDFCU. By partnering with Digital Insight and PSCU, we were able put fraud fighting card controls in the palm of our member’s hands using one seamless user interface,” said Angel Baltimore, Director of eStrategy and Innovation, SDFCU. “Our members can now control when their cards can be used by turning them off and on, ultimately reducing fraudulent transactions over time. If by chance a card is compromised they can also report the card lost or stolen with the tap of a button."