nCino, the leader in secure, cloud-based operating solutions to the financial services industry, announced today that $1.1 billion Johnstown, Pa.-based AmeriServ Financial Bank has selected its Bank Operating System to streamline bank operations and bring a deeper level of transparency to its commercial lending organization.
“What appealed to us about nCino was not only the strong customer relationship management (CRM) component, but also the marrying of a commercial loan origination solution with full portfolio management capabilities,” said Rob Werner, chief information officer and senior vice president of AmeriServ Financial Bank. “nCino’s Bank Operating System will enable us to sharpen our focus on credit quality and customer relationships, and remove inefficiencies from the equation.”
With more than 20 locations throughout western Pennsylvania, AmeriServ Financial Bank needed to simplify and streamline communications across their credit, lending and management teams. Implementing nCino’s Bank Operating System enables the bank to gain CRM and back-end reporting capabilities, as well as automate document workflow from loan origination to funding - all within a single platform. Not only is AmeriServ equipped to enhance its productivity and pipeline tracking, but now the staff can focus on quality control while also having a complete picture of the past, present and future needs of each customer relationship.
“The transparency and efficiency that the Bank Operating System provides will help us more effectively manage customers, as well as turn prospects into customers more quickly,” said Jim Huerth, president and CEO of AmeriServ. “Because nCino’s solution was designed by bankers, for bankers, the company understands our needs and objectives. From our initial meeting with nCino’s executive team, we knew we had found a true partner that could help us grow.”
“AmeriServ is a strong community bank with a long history of providing excellent financial products and services to its customers and communities,” added Pierre Naudé, CEO of nCino. “Our Bank Operating System, which is built around a proven world-class CRM platform, supports AmeriServ’s mission to meet the financial goals of its customers, while also empowering employees and delivering value to shareholders.”