Wincor Nixdorf has received an order from Sparkasse Mainz for the operation of its 117 self-service systems. The framework agreement will run for a term of ten years and also includes the replacement of around 60 self-service systems by 2016 as well as the migration of 38 systems to Windows 7. Wincor Nixdorf currently operates a total of 6,000 systems for German savings banks.
The order comprises the entire management of the self-service systems, which are monitored remotely around the clock. As soon as problems are detected, specific remote measures are initiated to remedy them. The proactive service translates into higher system availability and shorter system downtimes and thus into lower costs for the savings bank. The technology base that is used to do so is the eServices Platform. In addition to this remote connection, Wincor Nixdorf will take over the administration of all self-service systems available to Sparkasse Mainz on a rental basis.
To further increase system availability and make the service process more efficient, Wincor Nixdorf will provide the savings bank with its premium availability service. This means all self-service systems are regularly analyzed by the IT service provider’s experts to eliminate problems from the outset and improve service performance overall.
Crucial factors in winning this order were the many years of trusted cooperation between both companies, Wincor Nixdorf’s references in the area of self-service operations for savings banks and especially the successful pilot operation.
Wincor Nixdorf and Sparkasse Mainz can look back on a longstanding partnership. For more than 20 years, the IT company has been the savings bank’s service provider of choice when it comes to self-service. Since 2007, Wincor Nixdorf Security GmbH has been monitoring the bank’s server rooms via alarm and video connection, with remote services for ATMs being added in 2008. In 2010, Sparkasse Mainz ordered the ProMailSafe service package for secure e-mail transmission, which is provided by Wincor Nixdorf’s subsidiary Prosystems IT. And in June 2014, it commissioned Prosystems IT with providing support and administration services for Lotus Notes.