Linedata (NYSE Euronext: LIN), the global solutions provider dedicated to the investment management and credit industries, today announced the opening of a new client support facility in Hong Kong, dedicated to its Back Office clients.
This new facility means that Linedata's 180 back office clients around the world can now enjoy local support in all regions with a 'follow the sun' approach for global clients, achieving 24 hours of support coverage if required. The ability to support locally in the Asia-Pacific region has already attracted new Back Office clients and enabled Linedata to expand its relationship with existing clients who have a presence in the region. This development underlines Linedata's client-centric approach and commitment to service excellence; it supplements an established 'follow the sun' service in place for our front office and hedge fund clients.
"Providing local first line support for our multi-national clients was the key reason for us investing in this new support facility for Linedata's Back Office business line," explains Arnaud Allmang, Chief Operating Officer of the Back Office business line at Linedata. "We have found we attain higher levels of client satisfaction with local first line support. Growing local expertise for our global Back Office platform means we can better support our clients no matter where they are, and no matter what size or type of fund servicing they operate."
Established in the fund services software business since 1998, Linedata has extensive Back Office expertise. Linedata's global Back Office platform covers a broad range of functionality from fund and investor accounting, transfer agency, web-based reporting, compliance, NAV validation and unit price calculations as well as a recently introduced Investment Book of Records (IBOR) solution. Linedata has a diverse and expanding client base from small asset managers to global custodians, fund administrators and custodians, and including seven of the world's 20 largest investment banks.
"We have been able to attract new business in Asia through our ability to support locally," continues Arnaud Allmang. "We anticipate this being a growth region for our Back Office business as we are equipped to deal with the various regulatory and accounting requirements of different jurisdictions as well being able to provide the type of scalability needed and the flexibility to handle new instrument types and fund structures. With a focus on automation and exception management, we continue to invest in product, infrastructure and our employees in order to meet these demands."