Slovakia's VÚB automates investigations processes with MSIT-Exin
Together with our partner for the CEE region Digital Systems, we are happy to announce that VÚB (Všeobecná úverová banka), one of the largest banks in Slovakia and member of Intesa Sanpaolo Group, has decided for our MSIT-EXIN application for automating its payments' exceptions and investigations handling.
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By implementing MSIT-EXIN VÚB could not only partially automate its exception and investigation processes but now also have the possibility to enhance its customer service, which is increasingly important when looking at the present challenges in today's financial industry.
Július Tencer, head of payments and documentary business from VÚB states: "We searched for a solution to be able to take advantage of an investigations solution and MSIT-EXIN was the proper choice for us. Thanks to MSIT-EXIN we could decrease costs and minimize the operational risk of our investigation processes as part of manual tasks have been automated. Further we are now able to shorten the turnaround time of enquiries and provide higher transparency of cases which of course can contribute to improve quality of services for our customers."