Temenos (SIX: TEMN), the market leading provider of banking software, today announced the appointment of former SAP executive Dr Bernd-Michael Rumpf as Global Head of Temenos' Customer Services Group (CSG), reporting to Guy Dubois, Chief Executive Officer.
Bernd-Michael will be responsible for consulting, implementation, custom development, support and customer education services to ensure together with its partners, Temenos delivers customer success. Under the leadership of Guy Dubois, the CSG forms a strategic part of the company's customer centric business model.
Bernd-Michael held various executive positions during his 12 year post at SAP. He was Head of Field Services and Support, responsible for leading an 18,000 strong team across consulting, education, custom development and global support. Previously, Bernd-Michael was CEO of SAP SI AG, a full service integration company, which was publicly listed before its integration into SAP. Before joining SAP, he was Strategic Consultant and Principal at Cap Gemini Ernst & Young and he led the Mergers & Acquisitions Practice of Gemini Consulting worldwide. Bernd- Michael has a graduate and a doctorate degree in Business Administration from the University of St. Gallen, Switzerland and an MBA from the London Business School.
"I am delighted to be joining the market leader of core banking solutions. It is a challenging time for the banking industry and technology investment will be vital to future success. Temenos' pure domain focus, product superiority, geographical reach and strong partner eco-system place it at the heart of future banking performance. Together with our partners, we will focus on maximising our customers' success by ensuring fast implementations and continuously enhancing the customer experience", commented Bernd-Michael.
Speaking on Bernd-Michael's arrival, Guy Dubois added: "We welcome Bernd-Michael on board at a truly significant and exciting time for Temenos. We have the opportunity to play a fundamental role in the transformation of the banking industry as it navigates its way through turbulent times. I am dedicated to ensuring our solutions and services support banks through this journey and having the right people in my team is vital in this mission. Bernd- Michael's proven track record of industry leading customer service delivery will be game changing for Temenos. I look forward to working with Bernd-Michael and to the contribution he will make to Temenos and our customers' success".