Affiliated Computer Services, (NYSE: ACS), a premier provider of business process outsourcing and information technology solutions, announced today that it has been awarded an expansion to its multi-million dollar contract with Symetra Financial, a leading life insurance and financial services company.
ACS provides complete information technology (IT) infrastructure services for Symetra's affiliated companies, as well as cross-functional and business process outsourcing (BPO) solutions. These include data center services, distributed computing, data network services, voice communications, service desk, mail, and image processing services. Under the terms of the expanded agreement, ACS will now provide desk-side support services for Symetra's headquarters facility in Bellevue, Washington.
"ACS has consistently impressed us with the breadth and depth of their capabilities since we began our partnership in 2004," said Troy Olson-Blair, Chief Information Officer, Symetra Financial. "Adding desk-side support for our headquarters facility is a natural next step. ACS' first-rate service, support, and responsiveness have enhanced efficiencies in many areas for Symetra. We anticipate another measurable gain as ACS extends its support to include desk-side support for nearly 1,000 end users at our Bellevue headquarters facility."
ACS will continue to provide support from its data center in Hillsboro, Oregon, with account operations in Bellevue, Washington.
"We are extremely proud of the successful IT and BPO partnership we have forged with Symetra Financial," said Ann Vezina, ACS Executive Vice President and Chief Operating Officer - Commercial. "Symetra's decision to expand the scope of our IT services to include desk-side support at their headquarters facility is a reflection of the confidence and trust they have developed in ACS over the last two years. With these expanded services in place, Symetra will be able to fully leverage the advanced support capabilities of ACS' Service Desk and realize substantially improved desk-side support, which will allow them to further enhance cost efficiencies and overall service."