Digital Insight signs Northrim Bank to e-banking technology

The multi-year agreement illustrates the strategic advantages that Digital Insight's on-demand software can provide to financial institutions.

Northrim Bank had been seeking a proven partner to help it grow and retain its online banking customer base. The bank selected Digital Insight's online solutions based on the company's ability to seamlessly integrate with technology partners. This capability enables Digital Insight to offer a broad array of online products and services to consumer and business banking users from within its "Deep Defense" secure environment.

Digital Insight maintains interfaces to more than 100 core processing platforms and nearly 70 technology providers enabling it to seamlessly integrate its products and services with the core systems of a large number of financial institutions. The company effectively maintains the security and reliability of these technology interfaces from within its own data center, which delivered a record 99.94% uptime performance in 2005.

In addition, Northrim Bank plans to leverage Digital Insight's proprietary Growth and Retention Program, a set of best-practice marketing and sales tools, creative materials and training programs that effectively encourage customers to utilize more online products and services. This program has proven successful in helping hundreds of financial institutions drive adoption and growth of the online channel.

"After an extensive vendor selection process, we determined that Digital Insight is best able to provide our Personal Banking and Business Banking customers with a broad range of online products and services from within a secure environment," said Northrim Bank Vice President of Electronic Banking Services Kelly Lykins-Longlet. "This agreement positions Northrim Bank to better serve our customers and grow our business through the online channel."

Through Digital Insight, Northrim Bank's Personal Banking customers will have access to Bill Payment, Check Imaging, Check Reorder and Web Connect, a feature that enables Quicken and Microsoft Money users to seamlessly interact with their personal financial management software.

Northrim Bank's Business Banking customers will also have access to a wide range of features including Web Pay, Check Imaging and Web Connect for Quickbooks users.

In addition, both Northrim Bank's Personal Banking and Business Banking end users will be protected by Digital Insight's Multifactor Authentication solution, which helps enhance login security beyond username and password by storing a second factor of identity authentication on each user's PC to help prevent fraudsters from impersonating legitimate users.

"Digital Insight's on-demand service platform and our proprietary marketing programs help financial institutions improve their business results by enabling them to eliminate the burden of managing in-house solutions and to focus on serving highly profitable online customers," said Digital Insight Chairman, President and CEO Jeff Stiefler. "We are excited about partnering with one of Alaska's largest and most successful financial institutions and look forward to helping Northrim deliver a superior online experience to its customers."