TBC Uzbekistan, the leading digital banking ecosystem in Central Asia and part of London-listed TBC Bank Group, has announced the successful deployment of advanced AI technologies to drive efficiency, enhance customer service, and accelerate growth in Central Asia’s most populous country.
TBC Uzbekistan is building an AI-powered digital bank of the future by focusing on personalization at scale, omnichannel experiences, and smart operations to drive profitability and excellence. Guided by a clear roadmap that envisions the roll-out of ever-more powerful AI tools over the next several years, TBC built its own proprietary Uzbek language models for multimodal use cases, prioritizing voice - the key to unlocking numerous use cases.
This strategy is already delivering impressive results. In 2024, TBC built its proprietary Speech Tech and deployed AI agents for loan payment reminders. As of January 2025, voice AI agents handled over 40% of loans in early stage delinquency. Delivering human-like conversational experiences that most customers find indistinguishable from interactions with real people has significantly improved operational efficiency while maintaining exceptional customer service.
This is just a starting point, as TBC continues its AI strategy implementation. In January 2025, TBC deployed its proprietary Uzbek language LLM for sales, with plans to extend its use to customer support (including in-app virtual assistants) and other scenarios later this year. All deployments have been done on our premises, ensuring data protection and regulatory compliance.
Konstantin Kruglov, Head of AI, commented:
"Advancements in AI are a critical driver of innovation in banking, and at TBC, we are at the forefront of this transformation. Our AI-powered calls and sales chatbots are ten times more efficient than human operators, delivering unparalleled value to our operations and customer experiences, and helping us to continue to scale at pace. These technologies embody our vision to leverage sustainable growth while setting a benchmark for tech players in Central Asia, as we work to make our customer’s lives easier."
TBC’s ongoing success in leveraging such advanced technology underscores the deep commitment to innovation of TBC Uzbekistan - Central Asia’s leading digital banking ecosystem. By combining great technology, an experienced international team, and a consumer lending-led product strategy, the ecosystem continues to expand its best-in-class product mix.
Supported by Uzbekistan's young, digitally savvy population and growing demand for modern financial services, TBC Uzbekistan has scaled its user base to more than 17 million unique registered users. In the first nine months of 2024, the ecosystem recorded a net profit of $27 million, with its loan and deposit books growing by 99% and 66% year-on-year, respectively. In addition to TBC UZ, TBC Uzbekistan encompasses Payme, a digital payments app serving individuals and small businesses, and Payme Nasiya (Payme Instalments), a fast-growing instalment credit platform.