Consumers Credit Union, based in Lake Forest, IL, today announced its plans to implement a new digital banking solution for its members from leading cloud-native digital banking provider, Lumin Digital.
Over the past several years, Consumers Credit Union has experienced a sustained period of growth, expanding its community of members both organically and through various mergers. As a result, Consumers Credit Union required a new digital banking solution that will support its increasing number of members and their unique needs. Lumin’s people-centric culture, data-informed user experience, and feature-rich platform resonated deeply with Consumer Credit Union’s people-first mindset; the match was clear.
“Consumers Credit Union is a business about people, first and foremost,” said Dan Nerroth, COO/CIO of Consumers Credit Union. “Lumin’s human-centered design, coupled with a modern, mobile-first experience and robust features make it the ideal platform to best serve our members as we grow.”
Upon implementation of Lumin’s digital banking platform, Consumers Credit Union will benefit from the solution’s cloud-native technology, enabling continuous improvement based on real user behavior, and enhanced credit card management through seamless integration with the institution’s selected credit cards partner. Meanwhile, its members will have access to robust self-service and support features for an overall enhanced member experience.
“The growth Consumers Credit Union has experienced in recent years is incredible, and we are committed to supporting their trajectory with our digital banking solutions,” said Jeff Chambers, CEO at Lumin Digital. “As the credit union continues to expand, we look forward to providing its team and members with the tools they need to thrive.”