Diamond Trust Bank (DTB), a tier one Bank that is listed on the Nairobi Securities Exchange (NSE) and has operated in East Africa over 75 years with over 155 branches across Kenya, Uganda,Tanzania and Burundi, and Network International (Network), the leading enabler of digital commerce across the Middle East and Africa (MEA), have signed a strategic partnership to provide a sound processing platform for hosting and issuing of cards in support of the bank’s efforts in their exciting phase of digital product innovation and expansion.
The agreement with Network International will reinforce DTB’s digital-first strategy in the Kenyan market. Amidst surging interest in digital payment solutions across the country influenced by rising internet penetration and mobile phone usage,[1] Network will enable DTB to benefit from advanced digital payment solutions, robust security protocols and a sophisticated API gateway. Through this partnership, Network will offer a variety of payment products and services including debit, credit and prepaid card hosting and processing as well as e-Commerce. The bank will also have access to a host of value-added services such as card fraud prevention, 3D Secure authentication, and card control solutions.
Jamie Loden, Chief Operating Officer at DTB, emphasized the importance of customer delight, stating, “Our partnership with Network International marks a significant milestone in our efforts to expand our capabilities and elevate our services in a rapidly evolving digital environment. It also complements our desire to facilitate the inclusion of more citizens in the formal financial system. Our collaboration with a market leader like Network International will help us satisfy the growing demand among our customer base for new and superior card and digital banking experiences that are convenient, safe, and seamless, thereby ensuring customer delight.”
Dr. Reda Helal, Group Managing Director - Processing, Africa & Co-Head Group Processing at Network International, commented, “We are excited to collaborate with Diamond Trust Bank in meeting the rising interest among the emerging middle class, youth and SME market segments, especially the unbanked, for services that support a digital lifestyle and enable financial inclusion. We welcome the opportunity to support Diamond Trust Bank’s passion for providing best-in-class digital and card customer experiences by enabling innovation and enhanced operational efficiency, as well as broaden our contributions to the success of Diamond Trust Bank’s digital product innovation and expansion.”