First Federal Bank of Hazleton has installed S1 Corporation's customer relationship management product suite, CRM Solutions.
The applications, delivered as part of the S1 Enterprise platform, are providing the bank with an integrated end-to-end CRM system, supporting sales, marketing, service and analytic operations.
Tony Cusatis, vice president of marketing, First Federal Bank of Hazleton, says prior to implementing the software the bank was missing opportunities to develop customer relationships and cross-sell services.
"With S1 CRM Solutions, we are gaining one view of each customer, so we can better understand individual customer needs and respond to those needs more effectively," he says.
The bank also uses S1's Branch Banking Solutions package.