Allied Irish Bank (AIB) has deployed technology from Softek, a subsidiary of Fujitsu, to monitor the performance of its online banking site.
Softek says the bank has deployed its EnView product to measure the performance, availability and responsiveness of its net banking service. The software reports on response times and gives advanced notice of peak use or system overload.
AIB Bank says its site hosted more than one million banking sessions in January 2003, the busiest month ever and a 48 per cent increase in usage compared with the same time last year.
John Stuart-Trainor, senior manager, enterprise technology, AIB, adds that Softek EnView allows the bank to view services from the outside in: "It also establishes an 'early warning' system which allows us to fix any service-level fluctuations before they impact on customer service levels."
The bank also uses Softek's TDMF data migration software.