Connecticut-based Liberty Bank has gone live with S1's Full-Service Banking package to upgrade and streamline systems and provide staff with a single consistent view of the customer across channels.
The bank says it began the migration to S1's teller, call centre and sales and service applications at its 33 branches in November last year and has launched the new systems at a pace of two branches per week.
The package also includes advanced customer profiling, process flows, tracking and fulfillment management capabilities and interfaces to back-end host systems and external databases.
Ron Catrone, executive vice president, Liberty Bank, says: "Our employees not only like the ability to immediately obtain one view of the customer, but also the simplicity of opening new accounts, making deposits and other day-to-day tasks.
"By equipping our staff with the right information and the right tools, we can provide excellent service and maximise every customer interaction."
He adds that the integrated applications are a launching pad for future services, such as consumer loan origination, digital cheque imaging retrieval and a research system.
Liberty Bank also plans to implement S1 Analytics, a component of the vendor's CRM solution suite.