Mellon European Fund Services, a third party provider of investor services, has selected the UK's Oceanus Group to supply a correspondence management system (CMS) to automate its customer administration processes.
Mellon European Fund Services, the fund administration arm of Mellon Financial Corporation in Europe, performs investor servicing on behalf of 20 companies, handling operations including register services and application and dividend processing and settlement, on a third party basis.
Oceanus says CMS will automate tracking, measurement and quantification of all customer interactions, allowing staff to manage, process and analyse its communications through post, telephone, fax, e-mail, sms and corporate Web interfaces. Workflow technology will enable the monitoring and control of business processes.
In addition, Mellon will be able to provide browser-based access to its customers so they can view data and monitor service levels.
Ray Pepper, chief operations officer, Mellon European Fund Services, says the CMS system will streamline the customer services environment and offer greater operational transparency for customers.