Belgium's Robeco Bank claims that it is experiencing a 20 per cent increase in productivity using Siebel System's eBusiness application Finance.
Siebel's multi-channel Finance software captures all customer information generated by direct sales, the Internet, telephone, fax, or mail in a central repository.
Stéfan Richter, managing director, Robeco Bank, says: "The industry-specific business processes of Siebel Finance are so comprehensive that Robeco Bank is using much of it straight out of the box, including prospect information, contact details and activities."
He adds Robeco's account managers are each managing 20% more customers and the bank is also successfully targeting and acquiring private investors.