Banking and insurance software vendor Fineos has secured the first European sale of its new claims management system with a contract at Aviva subsidiary Delta Lloyd valued at EUR1 million.
The solution, launched in Europe in July, will be used by the Dutch insurance group to automate all contact, workflow, case and document management associated with personal injury claims. The software will be integrated with back-office policy administration systems to enable users to access documentation through all channels in real time.
Jan Jonker, director of the general insurance division at Delta Lloyd says the system will pay for itself within a year by bringing about improvements in both efficiency and service.
He adds: "We will be able to reduce the time and cost that is involved with our current claims processing environment, greatly increasing our competitiveness."
The system is set to go live in December 2002.