Allied Irish Banks (AIB) has upgraded to Trintech's PayWare Resolve AS 5.0 product to further automate the handling of disputed card transactions.
AIB is deploying the latest release of Trintech's dispute management software at its credit card headquarters in Dublin. Once the installation is completed, the bank expects to process a significantly higher number of disputes with no user intervention, increasing response rates by cutting out the paperwork between the merchant and the acquirer.
"The acquiring market in Ireland is becoming more competitive and with PayWare Resolve AS 5.0 we can provide an improved service to our customers and stay ahead of the competition," says Enda Murphy, manager, merchant services at AIB. "This latest version of the product contains logical and tangible improvements over its predecessor that will enable us to reduce chargeback volumes and further improve processing efficiencies."