Pegasystems has launched PegaCard Services, a new product suite designed to automate business processes for card servicing organisations.
The new product suite includes capabilities for card servicing institutions across the enterprise including customer service, collections, dispute and chargeback management, credit, fraud and correspondence management.
Pegasystems has developed pre-configured rule sets and workflows to allow card organisations to automate a sizeable volume of service requests including account and transaction inquiries, change of address requests, credit management and auto-processing of disputes and chargeback queries. In many cases the system enables certain tasks to be processed straight-through by using Pegasystems' rules-based workflow to automatically guide interactions through to completion, says the company.