/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

Danske Bank minds its language in recruitment process

Danske Bank has seen an 81% uplift in female job applicants after applying software that scans recruitment adverts for gender bias.

Be the first to comment

Danske Bank minds its language in recruitment process

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

The bank is collaborating with start-up Develop Diverse whose software automatically scans the bank’s job adverts for biases that could attract or discourage different groups of applicants, such as a certain gender, age or ethnicity.

In a pilot project covering 40 job adverts, the number of qualified female applicants grew by 81% and male applicants by 39% when bias was removed from the job adverts.

“The financial sector remains a relatively male-dominated industry, so the self-awareness that the bank has, and the willingness to do something about it, is really commendable”, says Jenifer Clausell-Tormos, CEO of Develop Diverse. “It’s important that we do away with stereotypes, and not just make mobile banking pink to attract more women, for example. It’s about making everyone feel welcome in the company, which can be promoted with inclusive use of language, images, colours, even the fonts you use."

Sponsored [Webinar] Banks and Credit Unions: How to Establish the Core Banking Blueprint

Comments: (0)

[Webinar] Real Time Goes Global: Expanding Revenue Potential Beyond BordersFinextra Promoted[Webinar] Real Time Goes Global: Expanding Revenue Potential Beyond Borders