Deutsche Asset Management (DeAM) has implemented technology from UK-based software house Staffware to automate its performance management process of investment portfolios.
The bank says it deployed the solution to achieve improved service levels to internal customers, increased transparency of the Performance Department's workload, objective analysis of the achievement of service level targets, and prioritisation of work to ensure deadlines are met.
Peter Ellis, director of performance and business consulting, Deutsche Asset Management, comments: "Staffware has not only improved the speed and quality of the service we provide to our internal customers, it has also provided us with visibility of our workload to enable our department to run more like a business."
Plans are in place to provide fund managers with an Intranet front-end, providing a fully automated browser-based service to the internal customers of the Performance Department.