Tesco Bank fixes glitch that caused two-day outage

Tesco Bank has fixed a computer glitch that locked 300,000 of its customers from their accounts for two days.

  6 1 comment

Tesco Bank fixes glitch that caused two-day outage

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

The banking arm of the UK supermarket chain resumed normals service early this morning.


Up to one-in-twenty of the bank's seven million-plus customers had been unable to access their accounts since Tuesday.

Tesco Bank runs its operations on a core platform from Fiserv. It claims that up to 86% of transactions are conducted online.

The bank has yet to offer an explanation for the cause of the breakdown.
Sponsored New Webinar Report – How far is the industry along its ISO 20022 for CBPR+ journey?

Comments: (1)

Ketharaman Swaminathan

Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions

"The bank has yet to offer an explanation for the cause of the breakdown." When it does, I'm sure what it won't be: Legacy systems.

[Webinar] Weathering Macroeconomic Headwinds: How should CFOs invest in Tech?Finextra Promoted[Webinar] Weathering Macroeconomic Headwinds: How should CFOs invest in Tech?