US neo-bank Simple has added support for Apple's TouchID and Android-powered wearable devices, as it bids to reclaim its credentials as an innovator in financial services following complaints from customers about buggy software issues on its platform.
The latest enhancements to Simple's mobile banking apps follow a traumatic couple of months for the young bank which followed the completion of a major project in August to move to an inhouse transaction processing platform. The switch resulted in a number of unexpected glitches in Simple's payment processing capabilities, leaving users unsure if their accounts were up-to-date.
While some customers are still complaining about missing payments and delays in updating balances, the Simple team has been working to upgrade its mobile apps to take advantage of the latest platform improvements from Apple and Google.
Simple has added one-touch access for iPhone users by using Apple's TouchID fingerprint verification, replacing the need to input a four-digit unlock code. The bank has also partnered with 1Password, which stores passwords in a single secure location, enabling one-tap entry for both sign in and app access.
Simple has adding introduced support for Android Wearables, providing push notifications of support messages and transaction updates to both smartphones and Android Wear devices, such as smart watches.