Staffware, a leading business process automation company, has signed a £1 million-plus contract with IT giant EDS to provide a Web-enabled workflow system across the banking group's entire operations.
Improved processing capabilities are expected across the group. The system will enable customers to apply for loans, funds management and insurance processes direct.
Russell Scrimshaw, head of technology, operations and procurement for the group, says: "This Web-enabled workflow contract will enable us to have a global presence around the clock and it will be paperless. Correspondence, for example, will be scanned when received and can then be accessed for any bank-related operation."
John O'Connell, chair and CEO of Staffware Plc, comments: "The system will enable an end-to-end view of many functions of the Commonwealth Group, from loan and credit card applications to merchant and retail applications."