CBA calls in graphic designers to re-inspire call centre staff

Commonwealth Bank of Australia has employed a team of design consultants to refurbish its Melbourne call centre in an effort to inspire staff working on intense, monotous tasks.

0 26 July 2013 1 comment

CBA calls in graphic designers to re-inspire call centre staff

Editorial

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Working in collaboration with Interior Designers Davenport Campbell, the environments team from Australian design consultancy Frost were commissioned to animate the call centre interiors in a bid to distract staff from the day-to-day drudgery of their work.

Working with with New York based illustrator James Gulliver Hancock, Frost created super-sized environmental graphic backdrops that added a distinctly Melbourne identity to the  inner-city office.

The concept involved visually breaking up the building's floor plate by referencing urban-laneway culture in work zones compared to parklands and nature in the break-out spaces.

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