JPMorgan Chase has hired retail and financial services veteran Susan Ehrlich as senior vice president of next generation payments.
Ehrlich joins from department store chain Sears where she was president of financial services. Previously she worked at Providian Financial and Citibank.
Says Ehrlich: "I am excited to be a part of this effort at Chase to keep the bank on the forefront of payments innovation and technology and continue to provide our customers best-in-class payments choices, whether through digital wallets, merchant-funded rewards programs or mobile payments."
Jack Stephenson, head, mobile banking, e-commerce and payments, Chase, adds: "Susan's breadth of experience, decisiveness and intense focus on customers will help us build leadership positions in mobile and emerging digital payments."
Ehrlic's high-profile appointment demonstrates the importance vested in the retailer discounting and loyalty experience as a key factor in winning over customers to new payment methods.