UK-based Lloyds TSB Corporate Markets has completed a £3.5 million Cisco converged communications project at its flagship premises at 10 Gresham Street in the City.
UK communications integrator Affiniti was selected to deliver a bespoke service covering design, pre-staging, implementation and user acceptance testing for all technology for the new premises and to link to facilities at the bank's Monument Street and Chiswell Street premises.
The new system consolidates Lloyds TSB's relationship banking service with its debt capital markets, risk management and structured finance units.
Affiniti says the integration will streamline processes for over 1100 staff, including 200 traders.
Alongside the Cisco communications network, Affiniti has deployed a Cisco Aironet wireless network, voice messaging, a 30 seat multimedia contact centre and has implemented security with Nokia and Check Point.
Affiniti says the bank's corporate customers will benefit from one point of call for all services, including cash management and payments, risk management, HR and pensions, specialist financing, trade and structured investments.
Colin Everett, head of IT strategy and architecture at Lloyds TSB Corporate Markets, says: "Our corporate clients require a complex combination of services including risk management and specialist financing. By bringing together our sales and customer relationship management within a highly reliant and converged communications environment, duplication of administrative tasks and processes has been removed. This has resulted in time and cost savings and an increase in client requirements we can now fulfil."
Gary Young, MD of Affiniti, says the firm is now working with Lloyds TSB to roll out similar systems across the bank's other business units.