UK financial services group Skandia Life is implementing Thunderhead's document generation technology to manage customer communications.
Thunderhead says the investment and long-term savings advisor will use the framework to support production of all policy documentation for pension products, and annual review statements for protection products.
The open standards architecture will also be used to streamline creation and maintenance of Skandia's ad-hoc customer correspondence.
Tim Mann, IT director, Skandia Life, says: "Skandia selected Thunderhead as an enabling technology that addresses our long term IT architecture ambitions, whilst streamlining our business processes and supporting our correspondence related customer service objectives."
According to Thunderhead, the framework's personalisation capabilities and multi-channel support will enable production of contextual communications based on individual customer preferences. System output options include support for high volume print, e-delivery through financial advisor and client portals, e-mail and fax.
Glen Manchester, CEO, Thunderhead comments: "Thunderhead's document generation framework will assist Skandia to personalise and manage all aspects of customer communications effectively in light of compliance initiatives, such as the imminent A-Day legislation, as well as future-proofing for any regulatory requirements yet to come."