Canadian Imperial Bank of Commerce (CIBC) is to deploy Systar's BusinessBridge software to measure the performance of its mortgage processing operation across 1200 branches in Canada.
The Systar software collects and analyses business and IT data so as to measure compliance with business processes and alert managers to deviations.
CIBC Mortgages says it will use BusinessBridge to monitor the performance of its Enterprise System Management programme, a two-year old implementation of multiple technologies - including network and system management tools, and workflow systems - which manages the bank's end-to-end-mortgage processing operations.