Latest First Direct News: Finextra Research

Santander has UK's weakest online banking security - Which?

NatWest and RBS have been crowned the UK's most secure online banking providers by consumer group Which?, with Santander ranked bottom of the pile.

26 September 2013

/retail

Brits rush to switch bank current account providers

A week after its launch, early indications suggest that a new system designed to make it easier and quicker for Brits to switch their current account from one bank to another is proving popular.

25 September 2013

/retail

Royal Bank of Scotland rolls out 'Ideas Bank'

Royal Bank of Scotland has joined the trend for crowdsourcing ideas for future product initiatives with the launch of an online 'Ideas Bank' portal.

15 March 2013

/retail

First direct CEO explains app shortcomings to customers

First Direct CEO Mark Mullen has taken the unusual - and for a bank, refreshing - step of appearing in a video to apologise for the quality of the bank's mobile apps and to promise improvements based on customer feedback.

01 February 2013

/retail

Wisdom of the crowds? First direct Web site revamp gets mixed reviews

UK bank first direct has overhauled its Web site after collecting ideas from customers through its crowdsourcing portal.

20 February 2012

/retail

First direct crowdsourcing effort gains traction

UK bank first direct is asking for customer input on the design of its new debit cards, following a strong response to a new crowdsourcing portal where members of the public can shape products and services before they are officially released.

27 September 2011

/retail

Nationwide most secure for online banking - Which?

Nationwide offers the UK's most secure online banking experience and Norwich & Peterborough Building Society the least, according to Which?

26 August 2011

/retail

First direct site asks for public input on product development

First direct has launched an online portal where members of the public can shape products and services before they are officially released.

01 August 2011

/retail

First direct puts social media-savvy marketing man in CEO seat

First direct has appointed Mark Mullen, a social-media savvy former head of marketing at the UK online and telephone bank, as its new chief executive officer.

27 July 2011

/retail

Social media: More than just a passing fad say bankers

Finextra's international series of social media events kicked off at Thomson Reuters' London headquarters today, with participants from the financial services industry chewing over the opportunities and pitfalls presented by the likes of Twitter, Facebook and LinkedIn.

07 April 2011

/retail

Retail banks still resisting social media - Ovum

Despite the hype, nearly two thirds of the world's retail banks have no plans in place to use social media in any way, according to research from Ovum.

16 February 2011

/retail

First direct launches transactional iPhone app

UK virtual bank first direct has launched what it claims to be the first true transactional iPhone app from a British financial services firm.

13 January 2011

Latest news