Retail banking - Long Reads, News, Articles & Research: Finextra

Hamish Monk Reporter at Finextra

What is core banking?

With modernisation ever at the forefront of financial professionals’ minds, core banking is the buzz phrase that just won’t go away. But what exactly do we mean by core banking? And why does it need updating? In this latest article of Finextra’s explainer series, we’ll dive deep into the history and transformation of core banking. A short history ...

24 September 2024 /retail

Embedded finance adoption: What are the real catalysts?

Sameer Dubey Chief Product Officer at Griffin Bank

Embedded finance adoption: What are the real catalysts?

Embedded finance has become one of the biggest buzzwords of the 2020s in the fintech space. It broadens access to financial services, simplifies user journeys, lowers barriers to purchases—and of course has been a major growth driver for all kinds of companies. Embedded finance—which essentially means providing financial services at the point of g...

17 September 2024 /retail

Scott Hamilton Contributing Editor at Finextra Research

US cheque dependency: Time for a change

The US leads the way in cheque usage among most countries across the globe, with about 11 billion items issued according to the most recent in-depth study available (2021). That’s a dubious honour, to be sure, though that annual item number has continued to drop over the past three years. Only France got anywhere close to the US in terms of per c...

16 September 2024 /retail

Scott Hamilton Contributing Editor at Finextra Research

US cheque dependency: How we got here

Why does the US lead the world in the use of paper cheques? And why haven’t these traditional payment instruments simply ‘gone away’ given all the tremendous advances that have been forged in the financial services ecosystem, especially over the past 20 years or so? In many countries, they simply don’t exist at all, and in some, financial institut...

10 September 2024 /retail

How to onboard a new customer: Streamlining banks' journeys

Hamish Monk Reporter at Finextra

How to onboard a new customer: Streamlining banks' journeys

Customer onboarding describes the process by which banks and financial institutions take uninitiated individuals and give them access to pre-agreed products. The challenges around this journey include bringing numerous segments of the bank together; ensuring communication with the customer is clear and concise; as well as that all compliance boxes...

30 July 2024 /retail

Hyper-personalisation - Are super-apps over?

Hamish Monk Reporter at Finextra

Hyper-personalisation - Are super-apps over?

Hyper-personalisation has become something of a buzzword in discussions of the Future of Digital Banking in Europe. On the ground there are many holes that need to be plugged – both in terms of the technology and scalability – before it can become prevalent. A Deloitte report, ‘The Future of Retail Banking: The Hyper-Personalisation Imperative’, ...

04 June 2024 /retail

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

Hamish Monk Reporter at Finextra

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

The super-app is the final boss of hyper-personalisation; the assembled endgame of the personal finance app (PFA). Look up – it’s swooping down to save the day; dropping a gamut of services in the palm of end-users’ hands. Alas, the term ‘super-app’ has become something of a nebulous catchphrase in the land of financial services. To help demystify ...

04 June 2024 /retail

Sehrish Alikhan Reporter at Finextra

What Gen Z want from UK fintech

As the digital era of financial services progresses, the UK fintech sector has reached new and diverse audiences that have varying demands from their financial providers. Gen Z is a significant demographic that are currently entering or are in the workforce, and having been raised in a more virtual and digitalised environment, expect ease, speed, ...

19 April 2024 /retail

What’s the outlook for challenger banks in 2024?

Ian Rand Chief Executive Officer at Monument

What’s the outlook for challenger banks in 2024?

From the throes of the financial crisis back in 2008, challenger banks burst onto the scene seeking to shake up the market. Over the last 15 years or so, we have seen new players become established institutions in the UK banking space - such as Monzo and Starling – and other players aiming to follow suit. Businesses who adopt a digital-first philo...

22 March 2024 /retail

Níamh Curran Senior Reporter at Finextra

What’s happening at Temenos?

Temenos shares dropped on 15th February after Hindenburg Research published a report with damning allegations which claimed the company had major accounting irregularities and failed products. Temenos has refuted the allegations made in the report, stating that the claims are inaccurate and false. Here is a recap on the players involved in this sto...

27 February 2024 /retail

Banking customer experience in 2024: Personalisation, accessibility and AI

Tracey Dunlap MD, Customer Experience at Jenius Bank

Banking customer experience in 2024: Personalisation, accessibility and AI

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transformation and the explosion of fintech apps providing services for everything from budget tracking to crypto investing. Customers are inundated with banking options, and most aren’t settling for just one. Further, expectations are at an all-time high...

06 February 2024 /retail

Why financial services branches put customer requirements top of the agenda

Retired Member

Why financial services branches put customer requirements top of the agenda

Amidst the challenges posed by rising energy costs and the surge in e-commerce during and after the pandemic, the UK high street has forged its own unique path. Many businesses, both large and small, have navigated closures or transitioned into the online realm. However, for significant purchases such as insurance, the importance of face-to-face i...

25 January 2024 /retail

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