20136 Results from 2015
Elton Cane Digital product delivery at News Corp Australia
I was talking today to Andreas Andreades, CEO of core banking system vendor Temenos, about the company's tie-up in the US with Metavante (more on that in my next post). Something he said as an aside particularly caught my attention: "Bank customers in Thailand get a better in-branch experience than bank customers in the UK." The context ...
22 March 2007 /retail Trends in Financial Services
Paul Penrose Head of Research at Finextra
For merchants and consumers alike, speed of throughput at the check-out remains the primary incentive for uptake of a new payments format. This is why SMS-based mobile phone payment programmes such as that promoted by Belgium’s Banksys and wireless operators Base, Mobistar and Proximus, will never make the cut. It may be cool and funky to pay by ...
22 March 2007 /payments /retail Futuristic Banking
Retired Member
Having survived since 1843 on their name, the Liverpool Victoria appear to have had a sudden attack of expensive rebranding. The new name, which only slightly resembles a typo is the catchy LV= as explained on their site. "..after listening to our members, customers and staff we decided that our brand name needed to evolve to make it more r...
22 March 2007 /retail Cringeworthy marketing gallery
I too have been trying to recover unnecessary charges; from my bank of choice, The Abbey. About two weeks ago I sent in my £10 cheque (It took me a while to remember where my cheque book was and blow all the dust of it) and my request for my last six years of statements. To my amazement they replied yesterday with FOURTEEN envelopes! Each envelop...
Steve Ellis Founder at Finextra Research
South Africa's Mail & Guardian has a news report looking at the use of Cell Phone banking to bring low income groups into the banked population, and thereby increase their potential for economic participation. The story looks at research among customers of South Africa's Wizzit Bank and a sample of the unbanked. There's also a related researc...
22 March 2007 /retail
Offensive stereotyping, routine mis-selling, lying to customers. All in a day’s work for Barclays Bank staff, according to an undercover investigation by the BBC’s Whistleblower programme. The serious customer services failings were allegedly uncovered by BBC reporter Amanda Egbujo, who got a job at a Barclays Bank call centre in Sunderland, then ...
21 March 2007 /retail
SpaceX - established in 2002 by PayPal founder Elon Musk - launched their budget rocket into space this morning with a modicum of success. Now that's what I call beta testing. Talking of PayPal, Finextra reports they have registered almost 35 million user accounts in Europe. And Skype will soon offer be offering their users the ability to transfe...
John Doyle Director at The Payments Business
I rang the Alliance & Leicester this morning and spoke to the Call Centre and explained that I had read a lot about the recovery of charges and wanted to know what I had to do to query and possibly recover mine. The very nice lady explained that they would send me a form and I had to complete it and return it with 10 pounds and that the bank th...
20 March 2007 /payments /retail Trends in Financial Services
Matt White North America editor at Finextra
I spotted the headline “Royal Bank of Scotland Launches New Mobile Banking Service in North Wales” on PR Newswire and thought that it sounded right up Finextra’s street. However, I was shocked to discover that far from being some technical innovation the mobile bank is actually a service that physically moves around the valleys of Wales to provid...
20 March 2007 /retail
That was the question asked by Andrew Martin at The New Marketing blog site. He'd noticed that postings to Tom Glocer's blog seemed to be made by two individuals. The first is Tom Glocer who has posted twice. The other is someone called tom who has posted 55 times. "Is one of them a ghost writter concocted by an overeager PR machine?" ...
20 March 2007 /wholesale
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