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Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

Consulting from a Product Perspective

The IT industry has long segregated consulting skills from those in domain, implementation and sales. They have recruited, trained and nurtured employees for consulting roles in business strategy and management and earned a return on this investment by way of higher billings. Consulting skills and attributes are sought after by vendors and clients...

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

On PINs and Passwords

If modern gadgets have simplified the physical chores, computing technologies have made financial transactions like money transfer, bill payments, etc. a breeze. Credit and debit cards, phone banking, net banking, ATMs etc. are just a few of the myriad channels that have brought banking closer to us. Add to this the various online activities one i...

/regulation

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

Safe Deposit Lockers Are spruced up rules the answer

Both Public and Private Sector Banks have offered Safe Deposit Lockers (SDL) as a service since long, usually to privileged customers. The locker – useful for storing valuables like gold ornaments or important papers – can be operated by the customer as and when required using the keys provided by the bank. In addition to annual rent, banks could ...

/security

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

Prevention of bypass surgery or heart attack for Corebanking

Core banking systems were originally envisaged with the singular aim of maintaining customer account data in a centralized system accessible across the bank’s network of branches. Account aggregation into assets and liabilities for general ledger consolidation was inherent in the core. To ably assist front office operations, the system comprised s...

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

Future-proof Banking Solutions

Industry requirements often outpace technology solutions and there is a continuing need to plug this gap. This is especially true of the banking sector. Software companies have to be somewhat intuitive in terms of product design and development, in order to cater to the emerging trends and to stay in line with market dynamics. In the Core Banking ...

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

People and Processes: Banking Twins

The idea of a world ruled by machines has inspired many a work of science fiction. That’s just one manifestation of man’s machine fascination. Another – which is both more real and meaningful – is the increasing device dependence of each generation. The advent of computers has further accelerated this process and it is, today, impossible to think ...

/retail

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

Core Banking Software: Still to Grow

Going by normal convention, the maturity of any software can be measured by the number of years the product has been in existence. However for core banking, it is really worthwhile to think beyond chronology to determine maturity. For instance, it is useful to “age” the solution by number of clients, geographies of operation and history of product ...

Reghunathan Sukumara Pillai

Reghunathan Sukumara Pillai Consultant at Infosys

Channelizing Customer Loyalty

It’s getting worse. The latest edition of a global consulting and advisory firm’s annual consumer banking survey showed that customers were significantly more likely to switch banks (12% versus 7% in the previous year). The increase in the proportion of customers using three or more banks, and matching reduction in the number of those with only on...

/retail

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