6 Results
Nick Levy Partner - Financial Services at IBM Consulting
Ensuring Operational Resilience: UK’s New Critical Third-Party Regulations Explained This week marked a pivotal moment in the ongoing efforts to enhance operational resilience across the UK financial services sector. Regulators unveiled new rules targeting “critical third-party” providers, with the aim of safeguarding the industry's ability to wit...
14 November 2024 /regulation /retail Operational Risk Management
Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as the services and products they need. What do we mean by a platform? In short, a platform seeks to provide an experience that adds value to the user e...
19 March 2014 /retail
Actually, it’s not an API, it’s the lack of one that can make the CIO cry. API (Application Programming Interface) refers to something quite technical and involves creating a technology capability which ensures the bank can be connected and flexible. They typically serve as a facade to complex back-end systems which provide the products and servic...
17 December 2013
In every customer communication there’s one simple message: “I - the customer - have something to say.” But is anyone listening? It's as simple as ABC. A is for ANYTIME and ANY WAY. Banking customers talk to their banks at any time they need them, not just 9 to 5, and not in ways that banks can always control. Customers expect the freedom to con...
03 December 2013 /retail
With the growing adoption of smart phones, iPads and video-enabled devices, banks now have the ability to implement new channels, including video, for connecting with their customers. And, with the desire to create powerful emotional connections with the customer, video may just replace the telephone. Telephony service remains a vital way for cust...
05 November 2013 /retail
As the telecom world announced major steps forward with the availability of 4G last month, the banking world is also set for change with mobile likely to overtake the desktop as the primary online mechanism in the next 5 years. Of course this is not solely down to the 4G revolution. For some customer groups and certain transactions, mobile is alre...
05 December 2012
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