Community

Chaitanya Rajebahadur Executive Vice President at Zensar

Is human-less banking backfiring? Advice for banks as customers crave human connection

The digital evolution of banks has been nothing short of a revolution. Fundamentally transforming the way financial services are accessed and delivered, the aim was always to enhance convenience, speed, security, and enable 24/7 access for customers. While tech - including telephone banking, automation and AI-powered chatbots - has certainly delive...

27 November 2023 /retail Banking