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Daria Leshchenko

Daria Leshchenko CEO and Managing Partner at SupportYourApp

I read 199 books about leadership. Only these 5 actually helped

I have been reading since I can remember, and I am doing my best to pass this habit on to my team. Having read countless books on management and leadership, I have learned that not all of them are useful or can revolutionize one’s views. Here are 5 books I can truly recommend to everyone. Each of them made me a better manager and gave me a renewed...

/people /wealth Personnel Management

Daria Leshchenko

Daria Leshchenko CEO and Managing Partner at SupportYourApp

Three things fintech gets wrong about customer support

Fintech products are gaining popularity and pose real competition to traditional banking. According to the 2019 FIS PACE study, 73% of consumer banking interactions are digital. Fintech startups have already raised a record $100M in Q2 2020 and, apparently, have cracked the secret to success — better CX and personalized customer service. Direct-

/startups Customer Service 2015-2019-2025

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