3646 Results from /retail
Paul Penrose Head of Research at Finextra
I took delivery of a new home computer this week. First task: set up the Internet connection, download Firefox and check my e-mail. I then let the kids (ages 9-16) loose on the machine. First task: log-on to social network and download the open source equivalent of MSN for instant messaging. E-mail? That's so last century. This is the next generat...
11 June 2008 /retail Finance 2.0
Alex Noble Account Director at McAfee
The decision of Aviva (Norwich Union) to cut 1,800 jobs is a story making most of the national press and Finextra this morning. This is on top of the restructuring announced in 2006, which would shed 4,000 UK jobs. Of these, 1,000 were call centre workers whose roles would be replaced by offshore call centres. Interestingly, this time it is not...
09 June 2008 /retail
One report that's of interest to managers of customer facing operations is the annual Merchants/ Dimension Data contact centre benchmarking report. This year's has just been released for download (link here) and the published version will be available at the end of June. There are two big points of interest to me. The first is that now 31% of a...
Matt White North America editor at Finextra
Nearly a month on from China’s devastating earthquake (brilliantly covered by Zennon), news has slipped from the UK's front pages but there is, of course, still a huge operation under way to try and help the hundreds of thousands of people whose lives have been torn apart. We received a press release earlier this week from a tech vendor called GRG...
06 June 2008 /payments /retail
Retired Member
UK price comparison Web site moneysupermarket.com is reporting on an experiment where representatives from the company, placed on busy streets in London and Manchester, offered passers-by a free £5 note. One moneysupermarket rep was placed on the very busy Tottenham Court Road in London on Wednesday, while the other was in the Deansgate area of Man...
On the day insurance giant Aviva announced it will axe 1800 UK jobs, its American arm invited agents to visit the company's private island in Internet-based virtual world Second Life. The firm says its island features free virtual gifts and a "bright futures centre”...
06 June 2008 /retail Futuristic Banking
Following the launch of its new mobile trading application for the Blackberry, Web broker E*Trade says it will showcase the system in upcoming television, print and online advertisements using its "talking baby" campaign. This reminded me of comments made by Paul Penrose and Elizabeth Lumley earlier this year about the $5 million that E...
05 June 2008 /retail
I was very interested to see two good stories on Finextra today. The first was that around half of Facebook users want to be able to bank through Facebook. The second was that 91% of British adults had concerns about fraud on their phone accessible bank accounts. It seems to me a pretty bizarre set of contradictions. Facebook is a very nice appli...
05 June 2008 /security /retail
Despite the impact of the credit crunch and the uncertain economic outlook, there is still demand for IT professionals in the financial services sector, according to specialist online recruitment firm IT Jobs in the City. There has been a "steady demand" for tech staff within commodities, with a 50% increase in positions advertised since ...
04 June 2008 /retail /wholesale
The size of your pay packet doesn't guarantee happiness and fulfilment at work, according to a survey of 1000 workers across 20 professions which found bankers and financial services workers to be the most dissatisfied and unhappy in their jobs. Bankers came joint bottom - 17th - in the City & Guilds Happiness Index, along with builders, IT sp...
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