3665 Results from /retail
Navin Rammohan Principal Manager - Marketing at Infosys Technologies Ltd.
The changing landscape is forcing banks to look at different ways to enhance profitability through the services they offer. From being a one stop shop for all financial service needs, banks are consolidating their profitable ventures and partnering with third parties in areas of non-core competence. Partnership, by its very nature, allows banks t...
25 February 2010 /retail
Retired Member
The longer a customer stays with a bank, the less it costs to retain him. In a recent study of banking customers, average product ownership and profitability was found to be 20% higher among those who thought favourably of their bank. I can cite many figures, but the point is made – there is a huge incentive for banks to retain and sustain custome...
23 February 2010 /retail
Dexia Bank has launched in 2009 one of the most innovative initiative in the Financial industry: “Axion Banner Concerts”. Their affiliate Axion bank streamed rock concerts within the frames of traditional banner ads. Axion bank is also an innovative concept as it is a whole separate bank to exclusively targeting customers in the 12-25 age bracket ...
22 February 2010 /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Finextra recently held a live Twitterview with Brett King, banking consultant and author of upcoming book Bank 2.0. During the conversation, King says that online banking will beat branch banking this year - and that the time has come to call all services ‘mainstream banking'. More controversially, King claimed that regulations were just an ‘excus...
17 February 2010 /retail /wholesale Social Banks
Trevor Jenkins Director at Maylands Consulting Ltd
I have been trying to research the requirement for additional cardholder identification for cardholders with UK-issued credit cards using POS terminals in Canada and the USA. I have sometimes been asked for additional identification in Canada, but never in the USA. In the USA my signature is seldom checked thoroughly. I haven't been able to fin...
16 February 2010 /retail
Always one to embrace anything new and shiny, Finextra is embarking on our very first Twitterview. When: Feb. 17, 14:00 GMT Where: Follow @Finextra and @brettking Hashtag: #finxlive Finextra will be chatting with industry consultant Brett King author of the book Bank 2.0. He is also the founder of the International Academy of Financial Managemen...
15 February 2010 /retail Social Banks
Australians continue riding a growing wave of Chinese investment in resources, while helping to stave off much of the GFC or recession other countries had to deal with. Now it seems with all this success they are now becoming more of a target from international online crime gangs targeting Aussie wealth. Last week Aussie TV personality and larriki...
14 February 2010 /security /retail
Web 2.0 and Social Media are revolutionizing the way companies interact with consumer and customers. Banks and financial institutions cannot avoid to innovate in those areas. I have prepared this Social Media and Banks presentation to show some examples and ideas to start a discussion. The presentation can be found also on Bank 2.0 blog. Roberto...
08 February 2010 /retail
If you really think about it, the goal of any innovation is to better fulfil an existing need. Thus, banking innovation must keep pace with customers’ evolving aspirations. Pick a random sample of customers and chances are that you will find more uniqueness than commonality of need. More importantly, seasoned customers expect their banks to fulfil...
Whenever a customer initiates a transaction, it’s a moment of truth for his bank. Likewise, the acid test of a banking innovation is its impact on customer experience. Enough has been said about the role of technology-led innovation in improving customer experience and retention; far less on how banks can innovate on their customer management stra...
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