3665 Results from /retail
Brett King CEO & Founder at Moven
This week we have some of the world's biggest banks recording staggering, record profits - despite this there are serious challenges heading the banks way in the short-term; consumer trust is just the start of it. As early as July 2008 we started to hear serious grumblings from consumers groups, customer advocates and politicians on how banks ha
21 May 2010 /retail /wholesale
Retired Member
Management and IT consultants are typically used to further the strategic and operational objectives of a bank. In fact, financial institutions account for, by far, the most spending on consultants than any other industry sector across almost all countries (about 25% of total spend in the U.S. and a whopping 46% in Australia). Underperformance b...
19 May 2010 /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
For the past few weeks I have been talking with a group of people at a large global bank about doing a Twitterview (it is scheduled, and will be publicised closer to the date, so keep your pants on). A lot of the talk was about bridging the gap between the gung-ho, Twitter-happy leader of the social media group and the corporate communications team...
19 May 2010 /retail /wholesale Social Banks
The term incremental innovation doesn’t begin to do justice to its potential. Yes! Incremental innovation is about gradual improvement rather than earth-shattering change, but that doesn’t make it any less effective as a weapon of competitive differentiation. Here’s how, by making simple and quick changes to products and processes or the usage of e...
18 May 2010 /retail
Traditionally, the financial services industry has insisted on paper copies of documents to confirm a person's identity when bringing on new customers. But the time and resources required to provide and process paper-based forms of identity made it a laborious task for FS organisations and their customers alike and meant many began to transition
17 May 2010 /retail
Since the introduction of internet banking, customer behavior as respects day-to-day banking has been rapidly changing. Whereas in the mid-80s you might have done 70% of your banking through the branch, cash and cheque, today most of our retail banking interactions occur through electronic channels. For some segments, like seniors passbook holders...
15 May 2010 /retail
James Gardner did a great post on his blog today that got me thinking. Why is it so hard to get Mobile banking and social media on the minds of the top bankers today? The iPad has sold over 1 million units in just over 1 month since its release, but this pales in comparison to the iPhone which has exceeded 100 million total units, with sales gl
11 May 2010 /retail Finance 2.0
Alex Noble Account Director at McAfee
It's always sad to see job losses on this scale and (if it's correct) the Finextra calculation that Royal Bank of Scotland has cut 22,600 jobs since the crisis began, helps provide an indication of the human cost of the banking crisis. The problem is that while popular anger at senior banking mangers is in many cases justified, most of those who a...
10 May 2010 /retail
There is a debate that has been raging in Advertising quarters for almost a decade now - which is better Digital Media or Traditional Advertising. The fact that this question is being asked at all shows that most advertisers and institutions don't get consumer behavior in the interconnected world. Considering that agencies are in advertising, you'...
05 May 2010 /retail
Following the spate of bank failures over the last couple of years, surviving institutions must brace themselves for a tough future, characterised by high competition and low customer confidence. How can a bank triumph over these pressures to sustain itself in the long run? When products are becoming more commoditised by the day, where does a bank...
03 May 2010 /retail
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